Welcome to the FAQ page for ECAP. Here you will find answers to frequently asked questions about our insurance audit services. Just click on one of the buttons above that applies to you. If you have any additional questions, please feel free to contact us.
For Policyholders
What is the Premium Audit For?
Your policy premium was based on an estimate of your exposures and therefore, an annual audit is needed to determine the actual exposure.
Why do I need to complete the Audit?
One of the provisions of your policy is to allow an examination and audit of all records that relate to your policy. Failing to complete the audit violates the terms of your policy and may lead to an estimated audit.
If I no longer have insurance coverage with the Carrier, do I still need to complete the audit?
Yes. The carrier still has the right to audit records covering the time period when the policy was in force.
Where can I find my Control Number?
The control number can be found at the bottom of the letter under the barcode as well as in the body of the letter with a password.
How do I contact my auditor?
The contact information for your auditor will display at the top right corner of your letter. However if you are completing the audit using our online form, the contact information will be on the bottom of the letter.
For Carriers
I’m locked out of Nexus Management, how do I reset my password?
Email us at audits@ecapofnc.com and we will give you a temporary password. Once received, you will log in and then create a new one when prompted.
I am a Nexus Customer as well, who do I contact to set up a PartnerSync?
You will need to contact your Account Manager at Nexus to get them to set that up for you
I am not a Nexus customer, who do I talk to to set up a electronic feed if it is possible with my system?
Provide the name and contact information of the person who maintains your system to Chris Pape, the IT Tech and Nexus representative for Nexus at chris.p@ecapofnc.com.
